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98kr Frequently Asked Questions

Everything Pakistan players commonly ask about 98kr — from creating an account and depositing in PKR to withdrawals, bonuses, VIP levels, and responsible gaming. If your question is not covered here, reach out via live chat from the platform.

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What Can We Help You With?

The most common topics Pakistan players ask about. Jump straight to the section you need.

Account & Registration

How to register, age requirements, account limits, password resets, number changes, and what to do if your account gets locked. Everything you need to get set up and stay in control.

Deposits & Payments

Supported payment methods including JazzCash, Easypaisa, Raast, bank transfer, and cards. Minimum deposit amounts in PKR, deposit processing times, and what to do when a payment doesn't show up.

Withdrawals

Withdrawal processing times by method, minimum and maximum amounts, verification requirements, and common reasons for delays. Getting your PKR winnings out smoothly explained clearly.

Bonuses & Promotions

Welcome bonus, reload offers, match-day promotions for PSL and T20, cashback deals, and referral rewards. Wagering requirements explained in plain language so there are no surprises.

VIP Programme

How VIP tiers work, how points are earned, what each level unlocks, and how to move up faster. The 98kr VIP system rewards consistent play with real benefits — not just cosmetic badges.

Games & Technical

Live Casino, Slots, Fish Games, Bingo — how they work, supported devices, what to do if a game disconnects mid-session, and RTP/fairness questions answered honestly.

Account & Registration

Go to 98kr.app and tap the Register button. Enter your Pakistani mobile number, set a password, and confirm your number via OTP. The whole process takes under two minutes. Once the OTP is verified your account is active and you can deposit and play immediately. For a detailed walkthrough, visit the Register page.

You must be 18 years of age or older to register and play on 98kr. Age verification may be requested at any time — including before your first withdrawal — and accounts found to belong to users under 18 are suspended immediately. 98kr is strictly an adult entertainment platform.

No. Each person is permitted one account only. Multiple accounts registered on the same device, the same mobile number, or the same verified identity are a terms violation and may result in suspension with forfeiture of balances. If you've lost access to an existing account, contact support to recover it rather than creating a new one.

Password resets are handled through live chat support — there is no automated self-service reset link currently. Contact the support team via live chat on the homepage, have your registered mobile number ready, and the team will guide you through identity verification and password reset. The process typically takes under ten minutes during active support hours.

If you still have access to your current registered number, you can initiate a number change from within account settings while logged in. If you no longer have access to the old number, contact support as soon as possible — the sooner you do this, the smoother the transition. Identity verification will be required before the number is updated.
Deposits & Payments

98kr supports JazzCash, Easypaisa, Raast, direct bank transfer, debit/credit cards, and mobile wallets. All deposits are processed in PKR — there is no foreign currency conversion involved. The full list of available methods is shown on the deposit screen within your account.

JazzCash and Easypaisa deposits typically reflect within 60 seconds to 2 minutes. Bank transfers can take 5–30 minutes depending on your bank and the time of day. Card deposits are usually instant or near-instant. If your deposit hasn't appeared after 30 minutes, check your transaction history and contact support with the payment reference number.

Yes, minimum deposit thresholds vary by payment method. JazzCash and Easypaisa typically have lower minimums than bank transfer. The exact current minimums in PKR are displayed on the deposit screen within your logged-in account — these amounts are occasionally updated, so always check at the time of deposit.

First, wait 5 minutes — JazzCash occasionally has short processing delays on busy evenings. If it still hasn't arrived, gather your JazzCash transaction ID and the timestamp of the payment, then contact 98kr support via live chat. Provide these details and the support team can trace the payment and credit it manually if confirmed. Do not attempt a second deposit for the same amount until the first one is resolved.
Withdrawals

Standard withdrawals on 98kr are processed within 1–3 business hours for JazzCash and Easypaisa. Bank transfers typically take 1–2 business days depending on your bank. VIP account holders at higher tiers receive priority withdrawal processing — often within minutes for JazzCash. For more detail, visit the Withdrawal page.

Common reasons for delays include: identity verification pending on your account; bonus wagering requirements not yet fully met; withdrawal request submitted outside of bank processing hours; or high platform volume during PSL or other major cricket events. Check your account notification centre for any pending verification requests. If none are outstanding, contact support with your withdrawal reference number.

Yes, identity verification is required before your first withdrawal. You will be asked to confirm that the payment account you're withdrawing to is registered in your name — the same name as your 98kr account. A CNIC or other identity document may be requested. This is a standard fraud prevention measure that protects your balance as much as it protects the platform.

98kr generally requires withdrawals to go back to the same payment method and account used for deposits. This is an anti-money laundering requirement, not a platform preference. If you have a genuine reason to withdraw to a different account — for example your deposit account is closed — contact support before submitting the withdrawal request and they will advise on the verification process required.
Bonuses & Promotions

The welcome bonus is applied automatically to your first qualifying deposit. It is credited to your bonus balance and is available to wager across eligible games. Full terms including the wagering requirement (the number of times the bonus must be wagered before it can be withdrawn as cash) are on the Promotions page. Always read the terms before depositing specifically for a bonus.

A wagering requirement specifies how many times a bonus amount must be bet before it converts to withdrawable cash. For example: a PKR 500 bonus with a 20x wagering requirement means you need to place PKR 10,000 in total bets using that bonus before any resulting winnings can be withdrawn. Your wagering progress is tracked in real time on the promotions section of your account dashboard.

Yes. 98kr frequently runs limited-time promotions timed to PSL fixtures, T20 internationals, and other major cricket events. These are posted on the Promotions page as they go live. Some have short claim windows — checking the promotions tab when you log in on match days is a good habit if you want to take advantage of these offers.

No. Bonus funds must meet their wagering requirements before they can be withdrawn. In most cases, requesting a withdrawal while a bonus is active will require you to either complete the wagering or forfeit the bonus — forfeiting means the bonus balance is removed. Your real-money balance (deposits and verified winnings from real-money play) is separate and can generally be withdrawn independently of any active bonus.
VIP Programme

Every registered account automatically participates in the 98kr VIP programme from the first real-money wager. Points accumulate as you play — across all game categories including Live Casino, Slots, Fish Games, and Bingo. As your points balance grows you advance through VIP tiers, each unlocking better benefits. Full tier details are on the VIP page.

Higher VIP tiers typically unlock: faster withdrawal processing times, increased daily and monthly withdrawal limits, exclusive reload bonuses not available to standard accounts, personalised account management, higher deposit limits, and priority customer support. The specific benefits at each tier are listed on the VIP page.

VIP point expiry and tier maintenance rules are detailed on the VIP page. Generally, prolonged account inactivity may affect your tier standing. Staying active — even with occasional sessions — keeps your accumulated progress intact. Check the VIP page for the current rules on point validity and tier retention periods.
Games & Technical

98kr offers four main game categories: Live Casino (real dealers for card games and roulette), Slots (hundreds of titles from multiple providers), Fish Games (session-style skill-and-luck shooting games popular with Pakistan players), and Bingo rooms. New games are added regularly, with Cricket-themed content featured during major series and PSL seasons.

If a disconnection occurs during a game round, the outcome of that round is determined by the server state at the time of disconnection — not by what was displayed on your screen. Most games auto-resolve any in-progress round and settle the result when you reconnect. If you believe a round was not settled correctly, contact support with the game name, round ID (visible in game history), and approximate time of the disconnection.

98kr's Slots and other RNG-based games use certified random number generators from licensed software providers. Live Casino games are streamed from real studios with physical dealing — there is no algorithm determining card outcomes, just standard dealing from physical decks. Return-to-player (RTP) percentages for individual Slots games are typically viewable within the game information panel.

Yes. 98kr is fully optimised for mobile browsers on both Android and iOS. Chrome, Safari, and other modern mobile browsers support the full game library without any download required. For the best experience you can add the site to your home screen for app-like quick access. Tablet devices are also fully supported.
Responsible Gaming

Deposit limits are set from your account settings under the Responsible Gaming section. You can set daily, weekly, or monthly limits in PKR. Reductions take effect immediately. Increases have a mandatory 24-hour delay to prevent impulsive changes during a session. Setting a realistic limit before your first deposit is one of the most effective self-management steps available.

Self-exclusion is a tool that locks your account for a set period — options range from 1 month to permanent closure. Once activated it cannot be reversed until the period ends. Your real-money balance is preserved throughout. To activate, go to account settings → Responsible Gaming → Self-Exclusion. For more information on all available responsible gaming tools, visit the Responsible Gaming page.

If gaming is affecting your finances, sleep, relationships, or mental wellbeing, use the self-exclusion or cooling-off tools in your account settings to take a break. Talking to a trusted family member or friend is also a genuinely useful step. The Responsible Gaming page has more on warning signs, self-assessment, and practical tools for managing your play. Gaming should remain entertainment — if it stops feeling that way, it is worth taking a break.

Can't find what you need? The FAQ covers the most common questions but not every situation. For anything not answered here, the 98kr live chat support team is available 24/7 from within your account — or from the homepage even if you're not logged in.

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PSL & Cricket Bonuses: During Pakistan Super League fixtures and major T20 series, 98kr posts match-day promotions on the Promotions page. Log in on match days and check the Promotions tab — some offers have short claim windows and are only available to active accounts.

Still Need Help?

Live chat support is available 24/7 — accessible from within your account or from the homepage. Response times are typically under 5 minutes during peak hours.

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Ready to Play? Join 98kr Today

Registration is free and takes under two minutes. Deposit in PKR via JazzCash, Easypaisa, or bank transfer — and your first deposit qualifies for the welcome bonus.

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18+ only. Gaming involves real financial risk. Please play responsibly.